Golden Tulip Westlands Nairobi

Breakfast buffet was large and extensive with an omelet bar that was always kept busy. Enjoyed the choices for juices & fruit. Even vegetarians should be happy with the selection. Everything was labeled and that was helpful as some foods were new to us! Chef went out of his way after we complained about a grilled chicken sandwich to make us happy. They are definitely into customer service.

They arranged to have their driver pick me up from and to the Nairobi Airport which I appreciated as I arrived last at night. It was worth the added cost of this service. The hotel was very clean and had many Covid era cleaning considerations in place to keep guests safe. My room was spotless and the bed very comfortable. The wifi worked well in my room and throughout the rest of the hotel. I used the gym one morning and it was more than fully equipped. I was on the 9th floor so only one floor below the pool and bar area and the restaurant. The breakfast buffet was over the top - far too much food for me to sample it all! Breakfast was included in my room rate. The evening meal was very good as well and I appreciated that I didn't have to find some place else to eat in the evening as I was travelling alone. The staff were very helpful and welcoming. I took advantage of the on-site travel/tourist guide who kindly booked me a visit to the Sheldrick Elephant Orphanage which is somewhere I really wanted to visit. And the driver they arranged for me was able to drop me off at the National Museum which was within walking distance of the hotel but I would have had to cross a very busy freeway so being driven there was a bonus. I felt safe there as I was travelling alone. I would highly recommend staying at the Golden Tulip.

The staff was outstanding. Manager Grace and joyful delivered outstanding service. We had a minor problem and they corrected it at once! Great team work. The breakfast every morning was delicious! Lots to choose from. The property is lovely and very clean. We felt very safe. Great security.

We recently used the Golden Tulip Westlands on the beginning and end of a Kenyan safari. It was the perfect place to rest after the long flight from the states and after our safari. The breakfast was very nice. We ate at the hotel restaurant and enjoyed the good and varied menu. The hotel staff throughout the building was wonderful! They helped us do several day trips in Nairobi.

The staff were fantastic. I had a package issued with DHL and the general manager and office manager Prakash Shetty were amazing. They called and emailed DHL office for days to make sure my package was delivered before I checked out. I can't thank them enough. They went beyond the called to make sure it was delivered. I'll definitely be booking them on my next trip to Kenya. See ya soon Golden Tulip Westland Thank to General manager, Prakash, William and Rose .